AI-First. Multishore. ServiceNow Experts.
Helping Enterprises Transform
CRM, CPQ, Contact Centers, Financial Services, and Manufacturing Ops on ServiceNow —
Powered by AI, Data, and Workflow Automation.
Integrating Front-Mid-Backoffice.
Who We Are
Our Differentiation
Our Focus
Our Global Delivery Approach
Cloudworks Solutions helps organizations optimize their IT operations by delivering tailored ServiceNow ITOM solutions with global, multi-shore teams.
Our Manufacturing, Retail, Financial Services, and High Tech expertise in automation, AI-powered analytics, and seamless customer centric support ensures that your business stays agile, secure, and ahead of the competition.
Our Focus
CRM & CPQ
Transform your sales process with ServiceNow CRM and CPQ. From lead-to-cash, quoting, and contract lifecycle management to revenue optimization, we help you accelerate growth and improve customer engagement.
Contact Center & Customer Service
Deliver frictionless omnichannel support. We implement and optimize ServiceNow’s contact center and CSM solutions to boost agent efficiency, lower costs, and enhance customer satisfaction.
Advisory & Implementation Services
From strategy to execution, our consultants bring deep expertise in ServiceNow. We guide you through the entire journey — assessments, roadmap design, implementations, and health checks — to maximize your platform investment.
Managed Services
Stay focused on your core business while we manage, monitor, and continuously optimize your ServiceNow environment. Our multishore delivery model ensures cost efficiency and high-quality support around the clock.
Financial Services Operations (FSO)
Unlock operational resilience and compliance in banking, insurance, and capital markets. We help you automate dispute management, streamline client onboarding, and manage risk effectively.
ITOM, ITSM & ITAM
Every digital transformation relies on strong foundations. We deliver IT Operations, Service, and Asset Management solutions to give you complete visibility, reduce downtime, and optimize cost across your enterprise.
Manufacturing Commercial Operations (MCO)
Empower your commercial teams with integrated quoting, order management, and product lifecycle visibility. We specialize in leveraging ServiceNow MCO to drive efficiency across complex B2B manufacturing ecosystems.
Our Solutions
ITSM
Information Technology Service Management
Incident Management
Problem Management
Service Request Management
Knowledge Management
Service Portals
Service Agents / AI Agents
ITOM
Information Technology Operation Management
Event Management
Change and Release Management
Configuration Management Database
Service Mapping - Asset discovery, identification, relationship, connections
Integration and Cybersecurity
Cloud Management and Orchestration
CSM
Customer Service Management
AI-enabled Virtual Agents
Now Assist for CSM
Intelligent Workflow
Process Mining
Engagement Messaging
Self-Service Knowledge
Customer Portals
Guided Decision Making
CPQ ITOM Integration
Sales CPQ to IT Operations Optimization
Accelerate quoting and order fulfillment with live infrastructure visibility.
Reduce overpromising risks by ensuring sales aligns with IT capacity.
Optimize procurement using boneyard assets and predictive insights.
Empower your organization to sell what it can deliver and deliver what it can sell.
Salesforce to ServiceNow
Migration
Data integrity & migration accuracy with structured mapping.
Automation-first workflows to replace manual CRM processes.
Seamless integration with IT and customer service, unifying operations.
CRM
Customer Relationship Management
Connect sales and service seamlessly
Full customer centric view
Seamless omni-channel experience
Purpose-built agentic AI
Automated customer workflows
Our Services
Modernize your organization with our strategic advisory services.
Discovery
Modernization
Strategy & Design
Business Process Improvement
Platform Evaluation
Streamline your business services with our future forward implementation services using our thorough and efficient agile methodology.
Industry Focused
ITOM Specialization
Agile Project Methodology
Full SDLC Project Lifecycle
Flexible utilization allowing fit-for-purpose support to meet your continuous delivery and maintenance needs.
Limited Scope
Scalable Pod Model
Predictability
Success Playbook
The Art of the Possible
Full Service and Industry Solutions
Manufacturing
Operations and Technology Management
Streamline support across sales, services, & customers
Predict and respond quickly to threats with intelligent workflows
Improve productivity
Enhance customer service
Integrate and secure systems and services
Financial Services
Banking, Insurance, Wealth Management
Future-proof your financial institutions
Streamline client-centric processes throughout your enterprise
Create world class customer and employee experiences
Improve policyholder experience and agent satisfaction
FULL SOLUTIONS
Leverage AI Agents to deflect cases and improve productivity
Integrate any system to ServiceNow
Defend against security threats
Deliver exceptional customer service reducing cost
Connect, optimize, and maintain technology and assets
Our Team
Cloudworks is a team of seasoned veterans creating a leading multi-shore model for talent in high growth hyper-scaler ecosystems including ServiceNow
135+ years Combined Experience in cutting edge technologies w/ Cloud and IT Services Expertise
In-depth Industries Expertise
Leaders from 8 out of 10 Top System Integrators
100’s of Service Apps and 1000’s of Implementations
Enterprise and Fortune 100/500 companies
CEO, COO, CIO, Partner and Board Backgrounds
Experience from Startup to Scale to Exit
How can we help?
Let’s discuss how we can transform your IT Operations Management with ServiceNow
New York City
Cloudworks Solutions NYC
35 W 31st Street, Frnt 1
New York, NY 10001
Salt Lake City
Cloudworks Solutions Utah
222 Main Street Downtown
Salt Lake City, Utah 84101