Manufacturing | Technology | Financial Services

AI-First, Multishore ServiceNow Experts On-Demand. Driving operational excellence and seamless customer experiences through industry-specific solutions.

One Gear - Full Speed

Who We Are

Our Differentiation

Our Focus

Our Global Delivery Approach

Cloudworks Solutions helps organizations optimize their IT operations by delivering tailored ServiceNow ITOM solutions with global, multi-shore teams. 

Our Manufacturing, Retail, Financial Services, and High Tech expertise in automation, AI-powered analytics, and seamless customer centric support ensures that your business stays agile, secure, and ahead of the competition.

Our Focus

ServiceNow ITOM Expertise

Automate incident resolution, configuration management, and cloud resource management to reduce downtime and manual effort. Get the full view of all your systems and operations workflow in a single integrated view.

Multishore Delivery

Cost-efficient: Providing a blend of onshore and offshore delivery models that optimize costs while ensuring quality and proximity to client.

Industry Specialization

Manufacturing: Automate IT infrastructure to ensure minimal downtime, Retail: Improve customer satisfaction and employee productivity, Financial Services: Reduce Risk and Ensure Compliance.

Predictive Operations

Anticipate potential issues, resolve incidents before they impact your business, and optimize resources for future scalability.

Faster Time-to-Value

Agile approach to ITOM implementation means that businesses experience faster results with minimal disruption.

Full-Service Solutions

Offering end-to-end implementations: From initial ServiceNow ITSM, ITOM, and CSM setup to ongoing managed services and optimization.

Our Solutions

ITSM

Information Technology Service Management

  • Incident Management

  • Problem Management

  • Service Request Management

  • Knowledge Management

  • Service Portals

  • Service Agents / AI Agents

ITOM

Information Technology Operation Management

  • Event Management

  • Change and Release Management

  • Configuration Management Database

  • Service Mapping - Asset discovery, identification, relationship, connections

  • Integration and Cybersecurity

  • Cloud Management and Orchestration

CSM

Costumer Service Management

  • AI-enabled Virtual Agents

  • Now Assist for CSM

  • Intelligent Workflow

  • Process Mining

  • Engagement Messaging

  • Self-Service Knowledge

  • Customer Portals

  • Guided Decision Making

CPQ ITOM Integration

Sales CPQ to IT Operations Optimization

  • Accelerate quoting and order fulfillment with live infrastructure visibility.

  • Reduce overpromising risks by ensuring sales aligns with IT capacity.

  • Optimize procurement using boneyard assets and predictive insights.

  • Empower your organization to sell what it can deliver and deliver what it can sell.

Salesforce to ServiceNow

Migration

  • Data integrity & migration accuracy with structured mapping.

  • Automation-first workflows to replace manual CRM processes.

  • Seamless integration with IT and customer service, unifying operations.

CRM

Costumer Relation Management

  • Connect sales and service seamlessly

  • Full customer centric view

  • Seamless omni-channel experience

  • Purpose-built agentic AI

  • Automated customer workflows

Our Services

Modernize your organization with our strategic advisory services.

  • Discovery

  • Modernization

  • Strategy & Design

  • Business Process Improvement

  • Platform Evaluation

Streamline your business services with our future forward implementation services using our thorough and efficient agile methodology.

  • Industry Focused

  • ITOM Specialization

  • Agile Project Methodology

  • Full SDLC Project Lifecycle

Flexible utilization allowing fit-for-purpose support to meet your continuous delivery and maintenance needs.

  • Limited Scope

  • Scalable Pod Model

  • Predictability

  • Success Playbook

The Art of the Possible
Full Service and Industry Solutions

Manufacturing

Operations and Technology Management

  • Streamline support across sales, services, & customers

  • Predict and respond quickly to threats with intelligent workflows

  • Improve productivity

  • Enhance customer service

  • Integrate and secure systems and services

Financial Services

Banking, Insurance, Wealth Management

  • Future-proof your financial institutions

  • Streamline client-centric processes throughout your enterprise

  • Create world class customer and employee experiences

  • Improve policyholder experience and agent satisfaction

FULL SOLUTIONS

Leverage AI Agents to deflect cases and improve productivity

  • Integrate any system to ServiceNow

  • Defend against security threats

  • Deliver exceptional customer service reducing cost

  • Connect, optimize, and maintain technology and assets

Our Team

Cloudworks is a team of seasoned veterans creating a leading multi-shore model for talent in high growth hyper-scaler ecosystems including ServiceNow

135+ years Combined Experience in cutting edge technologies w/ Cloud and IT Services Expertise 

  • In-depth Industries Expertise

  • Leaders from 8 out of 10 Top System Integrators

  • 100’s of Service Apps and 1000’s of Implementations

  • Enterprise and Fortune 100/500 companies

  • CEO, COO, CIO, Partner and Board Backgrounds

  • Experience from Startup to Scale to Exit

How can we help?

Let’s discuss how we can transform your IT Operations Management with ServiceNow

New York City

Cloudworks Solutions NYC
35 W 31st Street, Frnt 1
New York, NY 10001

Salt Lake City

Cloudworks Solutions Utah
222 Main Street Downtown
Salt Lake City, Utah 84101